Refund policy

1. Legal withdrawal period

In accordance with the law, you have a 14-day period from the date marked "Delivered" by tracking to exercise your right of withdrawal and request a return.

2. Return conditions

For your return to be accepted, the item must be:

• In its original condition, unworn, unused, and undamaged,
• Accompanied by all its tags and in its original packaging,
• Presented with proof of purchase.

Return shipping costs are entirely the customer’s responsibility.

Any item returned without prior validated request will not be accepted and no refund will be issued.

3. Return procedure

Before sending anything back, you must mandatory:

• Contact us via our contact form,
• Clearly state the reason for the return (product defect, change of mind, etc.).

If the return is accepted:

• We may send you a link to purchase your return label,
• We will remind you of the specific return instructions.

Any return sent without following this procedure will be considered lost.

4. Fees and deductions

In the event of a return for change of mind (conforming item):

• A store credit (discount code valid on our shop) will be offered by default,
• If you request a refund, restocking and repackaging fees of $39.99 MXN will be deducted from your refund,
• The original shipping fees are not refundable.

5. Damage and issues

You have 3 days after receipt to report to us:

• An item damaged,
• A defect,
• An order error.

Without a claim within this period, the order will be considered accepted.

6. Exceptions / Non-returnable products

In accordance with applicable law, no return will be accepted for:

• Made-to-order or personalized products (special orders, engravings, specific sizes),
• Hygienic items (piercings, earrings),
• Gift cards.

7. Refunds

After receipt and inspection of your return:

• If approved, your refund will be issued to your original payment method.
• Refunds are processed once a month, on the 1st of each month.

The bank posting delay may vary depending on your bank or card issuer.

8. Order cancellations

Any cancellation within 12 hours of placing the order is possible, subject to:

• Cancellation fees of 3% of the total amount, with a minimum of $39.99 MXN.

If our team had to manually intervene on your order (for example, address or name correction), additional fees may apply for the cancellation, or the cancellation may be refused.

9. Liability after receipt

Our liability for delivered products is limited to compliance and the absence of visible defects at the time of delivery.

Any deterioration, breakage, or damage occurring more than 7 days after delivery is deemed to result from customer use and shall not engage our liability.

After this 7-day period, no request for refund, replacement, or repair will be accepted, even in the event of accidental breakage (e.g., drop, pulling, breakage by a child, improper handling).

This policy is intended to protect the fairness of the service and ensure that only initial manufacturing defects are taken into account.