Article 1: Scope of Application and Amendment of the General Terms and Conditions of Sale
These general terms and conditions of sale apply to all orders placed on the website www.Artistika.com.mx
Artistika® reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of any modification, the general terms and conditions of sale in force on the date of the order shall apply to each order.
Article 2: Product Availability
Our product and price offers are valid as long as they are visible on the site, within the limit of available stock. Upon receipt of your order, we check the availability of the ordered product(s). In the event of unavailability, we undertake within 30 days from validation of the order either to deliver the ordered product to you, or to offer you a similar product at a similar price, or to refund you. In order to process your request correctly, please remind us of your order number as well as your full contact details.
Article 3: Orders
Automatic recording systems are considered proof of the nature and content of the order. Artistika® confirms acceptance of the order to the customer at the email address provided by the customer. The sale will be concluded upon validation by Artistika® of payment for the order, i.e. the date on which payment is validated for orders paid online by credit card. Artistika® reserves the right in any event to refuse or cancel any order from a customer with whom there is a dispute relating to payment of a previous order.
Article 4: Prices
Prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, handling, packaging, and preservation costs. They may be changed at any time without notice, it being understood that items will be invoiced on the basis in force at the time of order registration. All orders are invoiced in euros and payable in euros. Any customs duties or local taxes remain the responsibility of the recipient.
Article 5: Payment Methods and Security
You may make payment:
By bank card (VISA, MASTERCARD or AMERICAN EXPRESS):
Payment is made on the secure banking servers of our partner. This means that no banking information concerning you passes through the website of Artistika.com.mx. Payment by bank card is therefore perfectly secure; your order will thus be recorded and validated as soon as the bank you selected accepts the payment.
Security:
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and never pass in plain text over the network. Payment is made directly to the bank. Artistika.com.mx has no access whatsoever to these details and does not store them on its servers. That is why they are requested again for each new transaction on our site.
Retention of title clause:
The products remain the property of Artistika.com.mx until full payment for the order has been received by Artistika.com.mx. However, as from receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.
Non-payment
Artistika.com.mx reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid in full or in part for a previous order or with whom a payment dispute is being processed.
Anti-fraud checks
Artistika.com.mx checks all orders that have been validated on its site. These checks are intended to protect Artistika.com.mx from abusive practices carried out by fraudsters. As part of these procedures, our services may ask you for any documents necessary to release your order: proof of address and proof of debit in your name, etc...These requests are made by email and requested by telephone. Artistika.com.mx reserves the right not to ship the merchandise if the requested supporting documents are not received by Artistika®. The supporting documents must be sent either by email or by post.
Card declined
In the case of payment by credit card, there are two possible cases:
1. the payment is accepted, the order proceeds
2. the payment is declined:
o either the payment is blocked by the interbank network, in which case the customer is notified by email and the order is automatically put on hold. The customer must then contact Artistika to change payment method.
o The products remain the property of Artistika.com.mx until full payment for the order has been received by Artistika.com.mx. However, as from receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.
Article 6: Payment Security
> Transaction security (SSL encryption)
Payment by bank card is handled by STRIPE, known for its reliability in Internet transactions. The transaction between you and STRIPE is encrypted (SSL). The banking information you provide, encrypted on your own computer, will never circulate in plain text on the Internet.
For more information, please visit the website https://stripe.com.
Article 7: Delivery Terms and Delivery Times
General information
The products are delivered to the delivery address you provided during the ordering process. Under Article L. 221-15 of the Consumer Code, if the address is incorrect and the package is lost, responsibility for the loss as well as the amount thereof rests with the person who provided said address.
Incorrect address, incorrect or incomplete name
It is the customer’s responsibility to provide accurate and complete information when placing an order, including the delivery address and the recipient’s name.
In the event of loss, delay, or non-delivery of an order resulting from an error, omission, or inaccuracy in the information provided by the customer, Artistika® disclaims all liability. No refund, replacement, or free reshipment may be claimed under these circumstances.
In the event the package is returned due to an incorrect address, additional reshipping fees will be charged to the customer.
Fees
The fees for handling and shipping the order are completely free on purchases over €40.
Delivery times
The times indicated are average times and correspond to the processing, preparation, and shipping times for your order (dispatch from warehouses). The carrier’s delivery time must be added to this period. The stated delivery time of 10 to 20 days is valid from the receipt by the buyer of the email confirming the order shipment. The delivery time (as stated by the carrier) does not in any way commit Artistika® to a longer period.
Article 8: Returns
If the products need to be returned to us, a return request must be submitted to our customer service within 14 days of delivery. Any claim made after this period cannot be accepted. The return of the product can only be accepted for products in their original condition. If, at the time of delivery, the original packaging is damaged, torn, or open, you must then check the condition of the items. If they have been damaged, you must refuse the parcel and make a reservation on the delivery slip (parcel refused because it was opened or damaged).
Does not live at the indicated address
If a parcel is returned by La Poste with the reason "NPAI", Artistika® is entitled to request additional shipping charges if:
• the address was entered incorrectly by the customer on the order form
• the address entered by the customer on the order form is incorrect or incomplete
However, Artistika will open an investigation for "abusive return" and resend the parcel without requesting additional fees if the carrier is found to be at fault.
Unclaimed parcel
If a parcel is returned to us with the reason "Unclaimed", Artistika is entitled to request additional shipping charges for the return of the parcel.
WARNING: in the event of an UNCLAIMED parcel return to Artistika.com.mx for more than 15 days (i.e. 30 days in total between the 15-day return period of the postal services and 15 days of return storage at Artistika), the order can no longer be canceled or refunded.
Lost parcel
In the event of a delivery dispute, Artistika.com.mx reserves the right to request an identity document bearing the signature of the customer and/or the person residing at the delivery address and/or the person who may have received the parcel. In the event of refusal, Artistika.com.mx will then be unable to issue any refund or product exchange.
False or incorrect address
In the event that the customer provides an incorrect or incomplete address, we disclaim all responsibility for the loss of the parcel or its non-delivery.
No refund or compensation will be granted in such circumstances. It is the customer’s responsibility to ensure that the address provided when placing the order is accurate and complete to guarantee proper receipt of the parcel.
Claim (time limits)
Each order is accompanied by an order shipment confirmation email as well as a shipment status post that can be viewed in the customer account. No claim for a parcel not received, lost, or damaged can be accepted after 30 days from the shipment date of the order.
A claim can be made by contacting us here.
Good faith clause
Artistika undertakes to inform the customer of the delivery of their order:
• via an automatic email sent (to the email address provided at the time of order).
• via the opening and handling of any dispute files with the carriers
It is up to the customer, in good faith, to use these services to know the progress of the delivery of their order. A customer claim not made through the use of these services within 30 days after the order has been shipped cannot be subject to a refund or even to the opening of a file with Artistika.
Delivery outside the area and customs duties.
All our prices are excluding customs duties. Outside the European Union, customs duties may be charged by the destination country for the order. These charges are always the responsibility of the recipient and cannot be calculated in advance by Artistika. These charges are levied by the customs of the destination country and not by Artistika. Please contact the customs service of your country for any questions on this subject.
All this information can be found in our FAQ.
Article 8: Liability
• Artistika.com.mx cannot be held responsible for failure to perform the contract in the event of force majeure, or in the event of a total or partial strike of postal services, carriers, and disasters caused by floods or fires.
• The choice and purchase of a product or service are under the sole responsibility of the customer. The total or partial inability to use the products, particularly due to equipment incompatibility, cannot give rise to any compensation, refund, or liability claim against Artistika.com.mx, except in the case of a proven hidden defect, non-conformity, defectiveness, or the exercise of the right of withdrawal provided for under Article 8.
• In the event of non-delivery of an order or part of an order,
- If the package is marked as delivered by the carrier, you have 14 days from the carrier’s stated delivery date to submit a claim.
- If the package is not marked as delivered by the carrier or encounters a delivery problem and is not returned to the sender, you have 30 days from the shipping date to submit a claim.
Beyond the deadlines stated above, we will not accept any claim.
Article 9: Right of withdrawal
Right of withdrawal
You have 14 days to return any item and request an exchange or a refund without penalty, excluding return shipping costs. Before returning your product to us, you must have your return authorization number (see paragraph 9, return procedure). The product must be returned in perfect condition, in its original undamaged packaging. It must be accompanied by all its accessories (instructions, cords, remotes, warranties, etc.). Failing this, you will lose your right of withdrawal and the product will be returned to you at your expense.
ARTICLE 10: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
Ownership of the products shall be transferred to the buyer only after full payment of the price by the latter, regardless of the delivery date of said products. However, the transfer of the risks of loss and damage to the products shall take place upon delivery and receipt of the said products by the buyer.
ARTICLE 11: PROTECTION OF YOUR PERSONAL DATA
Artistika® is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data comprising it are legally protected, and specifically agrees not to extract, reuse, store, reproduce, represent, or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, whether qualitatively or quantitatively substantial, of the content of the databases appearing on the site they access.
"Artistika" is a registered trademark.
ARTICLE 12: LIABILITY
The product descriptions in the databases of https://www.Artistika.com.mx were entered based on information provided by the publishers. Artistika® is not responsible for the content of the works and cannot be held liable to the buyer. The liability of Artistika® cannot be invoked in the event of force majeure (strike, flood, fire...).
The products offered comply with the laws in force in Bulgaria. We disclaim any liability if the item delivered does not comply with the legislation of the country of delivery (censorship, prohibition of a title or an author...). Artistika® is not responsible for the content of websites to which hyperlinks may lead from its own site.
ARTICLE 13: REFUND
Artistika undertakes to refund its customers within 20 days following confirmation of the refund by our services. The amount refunded depends on the specific case; certain penalties may apply, such as non-refund of shipping costs, no refund in the event of a product being returned damaged, a partial refund following a missing product in an order or a damaged product in an order, etc.
ARTICLE 14: APPLICABLE LAW
All clauses set out in these general terms and conditions of sale, as well as all purchase and sale transactions covered therein, shall be subject to the law of Hong Kong SAR.
ARTICLE 15: BUYER ACCEPTANCE
These general terms and conditions of sale, as well as the prices, are expressly agreed to and accepted by the buyer, who declares and acknowledges having full knowledge of them, and thereby waives the right to invoke any conflicting document and, in particular, its own general purchasing conditions, the act of purchase entailing acceptance of these general terms and conditions of sale.
Registered office:
Artistika.com.mx is managed by Monsteo SEO Limited, whose registered office is at
MONSTEO SEO LIMITED
71-75 Shelton Street
WC2H 9JQ - London
UNITED KINGDOM
