FAQ
CURRENT PROMOTIONS
Current promotion: 2 products purchased, the 3rd one free!
=> stackable promotion (6 products purchased, the 3rd and the 6th free, etc.).
Valid on all products in the store, items can be different (a necklace + a ring + a bracelet = one of the three free).
Warning: cannot be combined with other promotional codes. If you have one of them, choose the one that is most beneficial to you.
SHIPPING & DELIVERY
- When will I receive my order?
Receipt and preparation of your order takes about 48 business hours, then product delivery as well as (free) shipping takes our team 6 to 14 business days.
The tracking code is available the day after the order is placed, sent to the email used when ordering.
Please use it to track your parcel.
We do everything we can to ensure you receive your order as quickly as possible, while guaranteeing an exceptional quality of service (product inspection before packaging, etc...).
Standard shipping is free for orders over €40.
If the delay seems too long to you, contact us and we will be happy to reassure you about the progress of your order.
- I don't live in France, do you ship internationally?
We ship our products worldwide, although of course it may take a little longer than to France.
Delivery to Belgium and Switzerland takes about 9 to 14 business days.
Destinations outside the EU may incur charges.
- I would like to return items, what is the procedure?
Our items undergo very strict quality checks before every shipment. However, if your products show any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) by clicking here همراه with your order number. To qualify for a return, your item must be unused and in the same condition in which you received it.
Returns are free in the event of a confirmed defect in the product (broken, torn product, etc.).
The so-called "comfort" return (for example, pants bought too small, an item you don't like) is at your expense. The procedure will be sent to you by email*.
*Returns are made from outside the European Union and cost about €8
PAYMENT METHODS
We use the world's most widely used payment processor: Stripe. It allows you to pay via Mastercard, Visa, American Express, JCB, Discover, Diners Club, Bancontact, iDeal, Multibanco, Google Pay and Apple Pay.
